Online casinos should offer more honest advice

Confidence is one of the key decision-making criteria for man when meeting new people for the first time. I mean think about it. If you want to buy a house, select a new computer, or even decide where to take your partner to dinner for that special occasion, what do you do? You ask someone for advice. In the case of the house, you will ask many people, from real estate agents or agents to friends and family. And of course you are right. It is a large outlay. It also affects your life experience. If you select the wrong house, you will be reminded every time you approach the front door.
What about those more personal experiences like dining with your partner? Get the wrong advice and consequently choose the wrong type of restaurant for a birthday or anniversary and you will have wasted your money. There is no romantic ending to the evening for you.
Casino Genie, an independent online casino aggregator, recently published a survey that had some pretty amazing results. The bottom line is that online casinos are losing thousands of customers every day.
Jon Hingston, Casino Genie Customer Satisfaction Manager, says: “Our survey of 2,500 online players from over 100 online casinos shows that players want a more personal service. And one of the key criteria of that personalized service is trust. Players want honesty and integrity. Sure, it will cost casinos more to run, but the advantage will outweigh those costs. Survey figures show that players stay in a casino 5 times longer when customer service meets their expectations. So given this information, what we now need to understand is how we can help casinos deliver this fun experience as well. ” So why does trust matter so much? We are talking about inveterate gamblers who just want to win money, right? No. Hingston tells us: “Most gamers are new to gambling. And there is a large community of people who are put off by the complexity of games, the language we use is confusing, and they feel out of their depth. Reach If online casinos want to win defenders for life, they need to be your friends. Be the friend from school who taught you the rules of baseball or English cricket without laughing at you. Then both of you can enjoy the game more. ”

Of the 2,500 online casino players that Casino Genie surveyed, just over 1,400 had been playing less than 12 months. Only 24% were loyal to a casino. More than 62% played at four or more casinos.
Interestingly, of the players who had been playing for more than 12 months, there were still a large number of players playing at four or more casinos, 48%. Alarmingly for online casinos, 78% of them cited poor customer service as a reason for their inconsistency. Only 4% of players had found a site that they were also completely loyal to. But here is the decisive fact. Each of those 100 people said that the reason they stayed with their casino was because of the excellent customer service. Makes you think doesn’t it? Why is my casino not like this?